Services

At Tajmi, we are passionate about offering a more personal online shopping experience. Whether you need assistance with an order or have any questions, we are here to help you.

We also collaborate on custom orders, allowing us to work closely with you via direct contact. Feel free to touch base with us for any reason — we’re committed to providing a safe and trustworthy space in the world of online retail.

Help Center

SHIPPING

Orders placed through our online store are processed and shipped within 3-5 business days. We offer standard and expedited shipping options at checkout, with delivery times varying based on your location.

You’ll receive a confirmation email with tracking details once your order has shipped. Please note that shipping costs are calculated at checkout and may vary depending on your location and the size of the order.

For international orders, customs duties and taxes may apply, which are the responsibility of the customer.

RETURNS & REFUNDS

Contact Us: Send an email to collect@tajmi.com within 14 days of receiving your order. Provide your order number, the product(s) you want to return, and the reason for the return.

Return Instructions: We’ll provide the return address.

Prepare & Ship: Securely package your item(s) and return via your preferred courier. Items must be unused and in original packaging. You are responsible for return shipping costs unless otherwise stated. We recommend using tracked shipping and keeping proof of postage.

Refund: Once the item is safely returned and verified, your refund will be processed to the original payment method. Refunds typically take 5-10 working days.

Damaged: If your order arrived damaged or incorrect, a pre-paid return label will be provided. We will work one on one with you to find the best solution for each individual case.

**For international returns, please include a customs form marked as “Returned Goods.”

FAQs

  • WHERE ARE WE LOCATED

    We are physically located in Barcelona, Spain.
  • WHERE DO WE SHIP TO

    We currently ship within the EU, but if you're located outside of the EU, we’re happy to accommodate custom international shipping orders—simply contact us directly for details.
  • WHERE DO WE SHIP FROM

    All orders are shipped from our central location in Barcelona, ensuring efficient delivery throughout the EU.
  • WHAT ABOUT INTERNATIONAL ARTISTS

    We import all international pieces into the EU, so your shopping experience remains seamless and free from any additional tax, customs, or duties charges.